Questions, answered.

Nanour launches for children aged 6 to 12. Our wider roadmap extends toward ages 6 to 14 and the broader K–12 journey. Today we're built for English-speaking families around the world — parents who grew up with Arabic and want their children to have a real relationship with it, parents who didn't grow up with it themselves but want it for their kids, and everyone in between.

Yes. The curriculum is built so a child with no previous Arabic can begin from scratch and progress steadily.

Probably not. We use a short diagnostic at signup to suggest a starting level, and the assigned tutor confirms or adjusts it after the first lesson. Children who've grown up hearing Arabic often start higher than they expect.

We're starting from the UK and available to English-speaking families internationally. We work with families across time zones and align tutor availability accordingly.

French-language support is on our roadmap. We're not committing to a date yet — we want to get the English-speaking experience right first.

Modern Standard Arabic, taught language-first: reading, writing, listening, comprehension, and academic foundations. The aim is for your child to build the confidence to keep learning Arabic properly — as a language of study, reading, culture, and wider connection.

Nanour begins with language-first Modern Standard Arabic. Quran, Tajweed and Hifz are not part of the launch curriculum, though we respect families who pursue those forms of learning elsewhere. We may introduce additional tracks in future.

MSA is the form of Arabic that's read, written, and broadcast across the Arab world. It's the foundation that opens up literature, formal speech, news, and academic Arabic. Dialects are wonderful and we love them, but teaching them well needs a different curriculum and a different match (a Lebanese family wants Levantine, not Egyptian). Dialect tracks aren't on the immediate roadmap — but we may add them later.

Yes. Every lesson is live, one-to-one, on video, with the tutor we chose for your child.

No. We're a managed programme. A real person on our team chooses a tutor for your child based on a conversation with you. You don't browse profiles or pick from a list. We do the choosing because we think we can do it better than a search filter, and because it's our job to take that work off you.

Yes. Each child has their own login for lessons and learning materials, with age-appropriate access. Parents keep full oversight: billing, consent, summaries, progress updates, account settings, and access to lesson records all sit with the parent account. Children's accounts, recordings and learning data are handled in line with our Privacy Policy, parental consent process and applicable child data protection requirements.

From public launch, lessons are recorded as standard for safeguarding, quality, tutor support and lesson continuity, with parent consent and in line with our Privacy Policy. We'll walk you through how recording access works during signup.

Nanour is UK-based, and our safeguarding processes are built around UK standards for children learning one-to-one online. All tutors are screened before teaching with Nanour. From public launch, lessons are recorded as standard; parents have account oversight, and our team is reachable if anything ever feels off.

Your child does not restart. Because Nanour lessons follow a written curriculum and tutors keep structured notes, a new tutor can see what has been covered, what your child found easy or difficult, and where to continue next. We always tell parents in advance if a tutor change is coming, and we match the new tutor to your child's stage and personality.

After each lesson, your child's tutor writes structured notes. Our internal tools draft a parent-facing summary from those notes. The tutor reviews and approves the draft before it's sent to you. You see what was covered, how your child got on, and what's next.

A draft of it, yes — based on the tutor's notes from the lesson. The tutor reviews and approves every summary before it goes out. We're upfront about this because we'd rather you know than wonder.

After we've matched a tutor to your child, we book a free 20-minute trial lesson — no payment needed. Your child meets their tutor, you see how Nanour feels, and you decide what's next. One free trial per child. You can cancel up to 24 hours before the slot and rebook freely; cancellations inside 24 hours, or no-shows, count as the trial used. From public launch, trials are recorded on the same terms as paid lessons.

Often, yes — but not guaranteed. The trial gives your child a feel for Nanour lessons. Ongoing lessons may be with the same tutor or, depending on availability and fit, a different one. We talk you through this after the trial.

We recommend one based on our intake conversation: Weekly, Twice weekly, or Intensive. You can push back. We don't ask families to pick blind from a checkout dropdown.

Pricing will be confirmed before launch, with options in GBP, USD and EUR. Early families can request details during the intake conversation.

A good private tutor is a great thing. The difference is structure. With Nanour, your child works through a written curriculum, with lessons that build on each other, summaries you can actually read, lesson records you can revisit, and a team behind the tutor. If tutor availability changes, our team can support continuity because your child's curriculum, notes and lesson history sit within Nanour.