Questions, answered

Nanour's lessons are built for children aged 6 to 14. Nanour is for English-speaking families around the world — parents who grew up with Arabic and want their children to have a real relationship with it, parents who didn't grow up with it themselves but want it for their kids, and everyone in between.

Yes. The curriculum is built so a child with no previous Arabic can begin from scratch and progress steadily.

Probably not. We use a short diagnostic at signup to suggest a starting level, and the assigned tutor confirms or adjusts it after the first lesson. Children who've grown up hearing Arabic often start higher than they expect.

We're starting from the UK and available to English-speaking families internationally. We work with families across time zones and align tutor availability accordingly.

Yes — the Nanour site and sign-up are available in French and Arabic, as well as English. The lessons themselves teach Modern Standard Arabic.

Modern Standard Arabic, taught language-first: reading, writing, listening, comprehension, and academic foundations. The aim is for your child to build the confidence to keep learning Arabic properly — as a language of study, reading, culture, and wider connection.

Nanour begins with language-first Modern Standard Arabic. Quran, Tajweed and Hifz are not part of the launch curriculum, though we respect families who pursue those forms of learning elsewhere. We may introduce additional tracks in future.

MSA is the form of Arabic that's read, written, and broadcast across the Arab world. It's the foundation that opens up literature, formal speech, news, and academic Arabic. Dialects are wonderful and we love them, but teaching them well needs a different curriculum and a different match (a Lebanese family wants Levantine, not Egyptian). Dialect tracks aren't on the immediate roadmap — but we may add them later.

Yes. Every lesson is live, one-to-one, on video, with your child's tutor.

No. We're a managed programme, not a marketplace. You don't browse profiles or pick from a list — a real person on our team gets to know your child through a conversation with you, then makes a considered match using your child's level, personality, goals and availability. We take that work off you so you don't have to weigh up strangers' profiles.

Not yet. In this first version your child learns within your parent account, under your supervision — lessons, homework and learning materials all live there. Billing, consent, summaries, progress updates and lesson records sit with you. Children's learning data is handled in line with our Privacy Policy, parental consent process and applicable child data protection requirements.

From public launch, lessons are recorded as standard for safeguarding, quality, tutor support and lesson continuity, with parent consent and in line with our Privacy Policy. We'll walk you through how recording access works during signup.

Nanour is UK-based, and our safeguarding processes are built around UK standards for children learning one-to-one online. All tutors are screened before teaching with Nanour. From public launch, lessons are recorded as standard; parents have account oversight, and our team is reachable if anything ever feels off.

Your child does not restart. Because Nanour lessons follow a written curriculum and tutors keep structured notes, a new tutor can see what has been covered, what your child found easy or difficult, and where to continue next. We always tell parents in advance if a tutor change is coming, and we match the new tutor to your child's stage and personality.

After each lesson, your child's tutor writes structured notes. Our internal tools draft a parent-facing summary from those notes. The tutor reviews and approves the draft before it's sent to you. You see what was covered, how your child got on, and what's next.

A draft of it, yes — based on the tutor's notes from the lesson. The tutor reviews and approves every summary before it goes out. We're upfront about this because we'd rather you know than wonder.

Set up your account, tell us about your child, and book a free 20-minute trial straight away — no payment needed, one per child. Your child meets one of our teachers and you see how Nanour feels. After the trial, a real person on our team matches your child to their ongoing tutor before regular lessons begin. You can cancel up to 24 hours before the slot and rebook freely; cancellations inside 24 hours, or no-shows, count as the trial used. From public launch, trials are recorded on the same terms as paid lessons.

Often, yes — but not guaranteed. The trial gives your child a feel for Nanour lessons. Ongoing lessons may be with the same tutor or, depending on availability and fit, a different one. We talk you through this after the trial.

We recommend one based on our intake conversation: Weekly or Twice weekly — and you remain free to choose the rhythm that suits your family. We don't ask families to pick blind from a checkout dropdown.

Nanour sells prepaid packs of lesson credits, priced in US dollars worldwide — one credit is one 30-minute live 1:1 lesson. There are three packs: Starter (8 lessons), Term (24) and Annual (68). During our launch phase, new families receive founding-family pricing. Current prices are on the pricing page, and we'll walk you through the options after your child's trial.

A good private tutor is a great thing. The difference is structure. With Nanour, your child works through a written curriculum, with lessons that build on each other, summaries you can actually read, lesson records you can revisit, and a team behind the tutor. If tutor availability changes, our team can support continuity because your child's curriculum, notes and lesson history sit within Nanour.