Terms of Service

Last updated: April 2026

1. About Nanour

Nanour is a managed Arabic tutoring service for children aged 5 to 16. We match children with suitable tutors, facilitate live online lessons, and provide post-lesson summaries. By using Nanour, you agree to these terms.

2. Accounts

• You must be at least 18 years old to create a parent account.
• You are responsible for keeping your login credentials secure.
• You are responsible for all activity on your account.
• Provide accurate information when creating your account and your child's profile.

3. How the service works

• Nanour is not an open marketplace. You do not choose your own tutor.
• Nanour reviews your child's profile and assigns the most suitable tutor based on the child's level, goals, and availability.
• Lessons are booked through the platform and paid for at the time of booking.
• After each lesson, the tutor submits notes and Nanour generates a parent-friendly summary.

4. Payments and cancellations

• Lesson payments are processed securely via Stripe. Nanour does not store your card details.
• Bookings can be cancelled before the lesson takes place. Cancelled bookings will have the time slot released.
• Refund policies will be communicated separately. Contact yanooapp@gmail.com for refund requests.

5. Tutor responsibilities

• Tutors are vetted and approved by Nanour before being assigned.
• Tutors are expected to deliver lessons professionally and submit lesson notes after each session.
• Tutors are independent contractors, not employees of Nanour.

6. Acceptable use

You agree not to:

• Use the service for any unlawful purpose.
• Attempt to contact tutors outside the platform to arrange private lessons.
• Share your account credentials with others.
• Upload inappropriate or harmful content to the platform.

7. Intellectual property

Lesson content, curriculum materials, and the Nanour platform are owned by Nanour. You may not copy, distribute, or reproduce lesson materials without permission.

8. Limitation of liability

Nanour facilitates tutoring but does not guarantee specific educational outcomes. We are not liable for the quality of individual lessons beyond our reasonable efforts to vet and support tutors. Our total liability to you is limited to the amount you have paid for lessons in the previous 12 months.

9. Data and privacy

Your use of Nanour is also governed by our Privacy Policy. By using the service, you consent to the collection and use of data as described in that policy.

10. Changes to these terms

We may update these terms from time to time. We will notify you of significant changes by email or through the service. Continued use of Nanour after changes constitutes acceptance of the updated terms.

11. Termination

You may close your account at any time by contacting us. Nanour may suspend or terminate accounts that violate these terms.

12. Governing law

These terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Contact

Questions about these terms? Email yanooapp@gmail.com.